Technical Support / API Implementation Consultant - Perm - London

Recruiter
Skypath Limited
Location
London (Greater)
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time

Technical Support / API Implementation Consultant - Permanent - London

Salary: Competitive

Our client is a global Travel Tech provider and is looking for a Technical Support / API Implementation Consultant to join their office based in London with expertise in Technical Support / XML / API and JSON.

Role:

We are looking for someone with an IT Support background who can work with their worldwide clients to understand and use all forms of integration. Primarily, integration is via web services: XML and JSON, so experience and understanding of one of these technologies is crucial.

Main Job Purpose

  • To advise, guide and recommend the use of company's API for a variety of business-driven use cases defined by the clients.
  • The role will involve working closely with colleagues in both London and India to achieve the best levels of service for their clients.
  • They are looking for an individual who can organise their daily workload and deliver under pressure.

Skills:

  • They are looking for someone with at least 2+ years' experience in a Technical Support role who can work with their worldwide clients to understand and use all forms of integration to their systems.
  • Primarily, integration is via web services: XML and JSON, so experience and understanding of one of these technologies is crucial.
  • The ideal candidate will need to be a self-starter, possess an eye for detail and have excellent communication skills.

Key Activities

The role covers both technical and administrative activities including:

  • Providing consultation to their worldwide clients for integrating
  • Answer questions and provide 1st line support arising from their clients implementing the company's API.
  • Working very closely with other Implementation Consultants and Software Developers, both in London and India, to resolve technical issues.
  • Contribute towards design of new integration features, documentation and tools.

Knowledge, Skills & Experience

The ideal candidate would have experience in the Travel Industry, be familiar with web technologies and have a keen eye for detail.

Knowledge and experience of the various forms of interfaces including web-browser based applications are required, as are:

  • Computer literacy
  • Good working knowledge of MS Office applications (Word and Excel)
  • Fluency in any foreign languages would be advantageous

Key Competencies

  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Exceptional customer focus
  • Technically minded
  • Pays attention to detail
  • Well-organised
  • Quality focused
  • Capability to convey ideas and information clearly and effectively
  • Ability to work under pressure
  • Reliable and punctual
  • Team player

This job was originally posted as www.jobsite.co.uk/job/959913935