2nd Line Network Analyst
2nd line Network Analyst (Cisco Technologies)
My client is looking for an experienced 2nd line Network Analyst to join their global IT function in Hatfield. You will provide proactive and reactive network management, including resolution of network incidents, root cause analysis and completion of change requests. The roles will focus on remotely resolving incidents, increasing the first time fix rates, ensuring SLA's are met, and wider call management
What you'll need to succeed
To be successful in this role you need to have experience in or working towards a 2nd line support capacity, strong network knowledge including Cisco Technologies, (LAN/WAN), good understanding of Firewalls and security technologies, experience of, Synergy tools, Wireless, Citrix and Aruba technologies would be an advantage, IT Networks infrastructure and relevant technical qualifications desirable (CCNA/CCNP). We are looking for a real team player with desire to resolve technical problems who is able to work at their own initiative.
SC clearance is also a requirement for the position.
What you'll get in return
Competitive salary + benefits
Modern building with onsite facilities
Free Car Parking
Defined Career Path
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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This job was originally posted as www.totaljobs.com/job/79149785