A thriving software company based in Sheffield are looking for enthusiastic individuals to join their successful team.Established in 2000, they have become leading providers of cloud based software solutions. Their market leading CRM solutions are used by over 300 clients in both the Public and Private sector.
The role of the Junior Support Analyst is to provide excellent customer service as part of support team. In the first instance the role will involve providing technical support to clients via email, telephone and occasionally via webinars where necessary. Supported by the customer support team, you will work closely with customers, ensuring expectations are effectively managed by providing clear and open communication and striving to provide the highest service standards. Full training and support is provided. We are keen to develop individuals and provide further opportunities in other areas of the Business.
What we?re looking for:
? Strong IT skills, with knowledge of Microsoft Office ? particularly Word and Excel
? Confident communicator with all levels of IT users
? Good problem solving and analytical skills
? Aptitude and interest in learning new technologies and skills
? Ability to work as part of a team
? Knowledge of SQL or a willingness to learn basic coding for data extraction and report creation
? Have a basic understanding of HTML and CSS or a willingness to learn basic coding
? Competitive salary based on experience and in line with industry standard
? 20 holiday days per year increasing with length of service plus bank holidays
? Private healthcare plan
? Pension match scheme
? Career progression through a structured career development path
? Casual dress code
? Regular social activities
? Free Parking
? Onsite Gym & Café
? Unlimited tea & coffee
They are a growing company where they develop their staff. If you work here you?re not just a number but a crucial part of their organisation where your ideas are welcome and encouraged.
They don?t believe in all work and no play, that?s why they have a games area (complete with pool table and Playstation) in their newly refurbished offices
This job was originally posted as www.jobsite.co.uk/job/959916018