IT Service Desk Reporting Analyst

Crg Tec Limited
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

IT Service Desk Reporting Analyst

Paying circa £35k- £40k depending on experience plus benefits

Based in Bedfordshire

The Opportunity

As a IT Service Desk Reporting Analyst this is your chance to join a FTSE 250 company who are currently going through a major IT transformation within the business and who have invested heavily in IT and Technology in order to improve their business processes as a whole. This is a key function for the company and you will have excellent opportunities for progression in a department that is growing. The role reports to a Head of Service Management who is renowned within the business for developing the team. The client are one of the largest and most stable brands in their sector in the UK and in return for your skills, our client operate flexible working hours, free gym, subsidized canteen, tennis courts, 5 a side football pitches, running track and free parking for you to enjoy your time at work.

Sound good? Read on

The Role


  • Report on IT Operations performance, including established SLAs, OLAs and KPIs
  • Create, maintain and publish a reporting framework and Service Level Reporting Schedule
  • Lead the design and creation of applicable reports, as well as the ongoing development of Reporting Systems
  • Identify and notify service owners of trends to support continual service improvement
  • Lead Service Review meetings, presenting data and reports confidently to management

SLA Management

  • Support the achievement of the agreed service levels by reviewing, monitoring and reporting on SLAs and OLAs

Service Catalogue Management

  • Build a service catalogue for customers, ensuring it contains SLAs, pricing and service reporting information
  • Maintain the service catalogue with information on new and changed services (working with Service Design) ensuring it is always up to date

The Candidate

I am looking for someone who is a strong Analyst

  • Can create reports (e.g. Excel, Power BI, SSRS, SQL, reports in major ITSM tools - integration of Excel into presentations (PPT))
  • Knows what good looks like and can use that knowledge to transform the way we report in IT at the moment (forward thinking/ thinking outside of the box, one source of data, live data etc.)
  • stakeholder management, requirements gathering experience; influencing skills

Next Steps

If this sounds like you, or you would like to find out more about this opportunity, then please send a copy of your CV to this advert with your contact details and I will be happy to go into further detail. If at that point we are both happy to proceed, then we will work together with you and support you throughout your application and interview.

CRG TEC are a recruitment consultancy working on behalf of our client.

Your application will be review by an experienced consultant at CRG TEC

If you have been shortlisted, you will receive a call within 7 days.

If you have been unsuccessful, you will receive a response within 14 days. Please be aware that we often receive applications from candidates who exceed the requirements and as such do not fit the criteria we are after

This job was originally posted as