Senior System Analyst (Servitor SME)

Recruiter
Kier Limited
Location
Bedford
Posted
11 Jan 2018
Closes
10 Feb 2018
Contract Type
Permanent
Hours
Full Time
Job Title: Senior System Analyst (Servitor SME)

Site location: Sheffield

Kier Housing maintenance services helps to create homes that people want to live in, at an affordable cost. Throughout the UK, we work in close partnership with local authorities and housing associations, we identify the strategic asset management options that maximise the value and performance of their portfolio, while keeping residents' interests at the heart of everything we do.

Kier Housing Maintenance provides specialist teams and technology solutions to help plan, manage and improve our clients' homes. We want to provide Integrated solutions, delivered with pride by embracing technology and innovation across our business.

We are looking to recruit a Servitor Systems expert to be located in our Sheffield office, alternative locations may also be considered.

Key Responsibilities:

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Acting as the subject matter expert for the 'Servitor' product and the company's Target Operating model (TOM) on one or more specified deployment projects.

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Brokering solutions that balance the needs of individual contracts with the goal of having a 'standardised solution' across the HM business unit. To provide added clout and support for this responsibility, we're establishing a business-led Design Authority to ratify solutions that are distinctly different from the TOM.

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Primary lead for system configuration and implementation for Systems (Servitor & DRS)

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Supporting the development of System Roadmap

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Supporting the lifecycle of our contracts, from Pipeline Bid activity, to mobilisations of new contracts (including giving technical input to proposals and client presentations /demonstrations and configuring the system)

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Identifying key areas of improvements to both implementation, system and processes and provide clear documentation to evidence these improvements.

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Developing and implementing fit for purpose systems and operational support processes through a proven track record or system implementation.

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Ensuring the effective delivery of systems requirements to meet SLAs of all clients.

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Working directly with new clients on site, to understand key requirements and that these align to business decisions.

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Ensuring consistency of support across core systems by providing sufficient handover of the solution to the BAU IT and Operations team with consistent documentation and standards.

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Key Skills and Qualifications:Demonstrable competence at a level equivalent to 5 GCSE's grade A to C in appropriate subjects or equivalent experience or significant system support experience.

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Significant experience in system implementations, in particular Servitor and DRS

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Proven experience with Civica's Servitor environments

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Sound knowledge of market drivers/needs, service requirements and a clear understanding of how the business must evolve to serve these needs.

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Proven success in delivering changes to systems at a configuration level.

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Experience of delivering innovative system solutions to support service delivery.

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Proven track record of developing and maintaining strong relationships at all levels.

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This job was originally posted as www.jobsite.co.uk/job/959913787