Change & Release Manager

Certes Computing Limited
11 Jan 2018
10 Feb 2018
Contract Type
Full Time
We require a Change & Release Manager for an initial 6 month contract role based on a Government Client site in Milton Keynes to start asap...

This role will be outside of IR35.

Role Overview:
Reporting to the Service Transition Lead - this role is accountable for providing Change and Release management activities working alongside Service Transition, Delivery and Architecture teams. A key element of the role will also be the ongoing coordination and remediation of IT Health Check data ensuring compliance is maintained.
This role is accountable for supporting the teams and services delivered to the Clients customers and other Government Departments together with the personnel responsible for providing the services.

This Change and Release Management role will manage the support, coordination and administration activities required to ensure releases are smoothly delivered into live operations. The role will involve relationship building with both the customer and internal stakeholders to help transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence

Skills/experience required:

Expert level with Microsoft Office Suite
Excellent standards of literacy and numeracy with excellent written and verbal communication skills
Able to demonstrate strong organisational and planning skills
Ability to build relationships, able to work collaboratively within a team interacting with internal and external customers stakeholders at all levels
Excellent attention to detail and accuracy
Able to meet deadlines and respond flexibly to the needs of the service

ITIL Foundation
PRINCE 2 Foundation
Experience of working in a Service Management environment

Duties/Responsibilities include:

To form strong relationships with internal and external stakeholders, including Operations teams, Project Managers, Product Owners and Technical Architects
Liaise with business and partners on release scheduling and communication of progress.
Provide cover in the absence of other team members
Ensure the authorisation of changes is granted prior to any activity being completed that requires it
Coordinating key interfaces between Release and Deployment Management and other processes
Ensures the IT Health Check process is adhered to and items coordinated and remediated in a timely fashion
Responsible for the Release and Deployment Management process
Ensures release processes and procedures are applied, document and manage risks, impacts and dependencies ensuring they are well understood.
Design the release models and work flows
Organise all resources required to build, test and deploy releases
Organise all support for Release and Deployment Management tools and processes
Attends meetings and administers meeting minutes ensuring minutes are distributed and actions addressed and closed down.
Administers team resource plans regarding future releases
Record activities, logging results and document technical activity undertaken
Conduct post release reviews, providing reports and analysis to the management team

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
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