1st and 2nd Line Support CCNA

Eden Global Associates Worldwide Ltd
Market Harborough
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

1st Line Support / Network Engineer

£28-£55k basic + Benefits

I am currently looking for an 1st/2nd Line Support Engineer to join an already established team. The company provides managed network connections and IT infrastructure to some niche clients and SME's across the UK. The business has successfully grown and with an influx of new projects on the horizon they are looking to continue the growth of this team to fully support their clients and maintain their high delivery standards.

In this 1st Line Support / Network Support position you will benefit from progression and development and the variety of clients you will work with. In this position you will carry out tasks that include; network fault diagnostic and resolution, reporting and tracking, keeping clients updated during the process. Providing support on other products and services that they offer, including router, switch and firewall configurations.

Key responsibilities in this 1st Line support position

  • Provide first line support to clients via telephone and email for the range of the client services
  • To provide diagnosis and resolution of issues raised by clients
  • Monitor health of clients' network infrastructure
  • Report and manage issues through our wholesale suppliers
  • Keeping clients up to date at all times
  • Answering clients' questions

Essential skills required for this 1st / 2nd Line support Engineer:

  • Strong communication skills and a talent to communicate technical information in a none technical manner
  • Solid understanding of networking and telecommunications protocols and practices
  • Proven experience of network trouble-shooting; with the ability to navigate Cisco switches and routers through the command line interface.
  • Knowledge of routing, switching, wireless networks, application load balancing, VPN and network management tools
  • Good understanding of WAN and LAN
  • Applying security principals to network design and configuration
  • CCNA Certificate
  • Fluent in English

If you feel you possess some or all of the skills required for this Cisco Network Engineer role and would like to discuss in more detail, please click apply and one of our consultants will be in contact.

Cisco / Network Engineer / switching / Routing / Data Centre / WAN / LAN / 1st line support / 2nd Line Support

Cisco / Network Engineer / switching / Routing / Data Centre / WAN / LAN / 1st line support / 2nd Line Support

This job was originally posted as www.jobsite.co.uk/job/959912561