Lettings and Marketing Manager
As Places for People grows we are looking for an enthusiastic and proactive Lettings and Marketing Manager to ensure all vacant properties are marketed and put to re-let promptly.
What your role will be
Reporting to the Lettings and Marketing Team Manager you will ensure that vacant properties are marketed effectively and in line with our procedures. You will be responsible for advertising our homes on both internal and external platforms; including taking photographs and developing a marketing strategy. Some of these properties could potentially be in challenging areas, so we need you to be creative in your approach and the techniques you use. You will need to work closely with our Central Lettings Team who will support you in verifying customer applications.
In this role you will carry out pre-termination visits or calls to all customers when notice of intention to terminate a tenancy is received. This will include ensuring that the vacating customer is clear about the standard they need to leave the property; the potential for any recharges; making arrangements for the keys to be returned and basic advice regarding moving out and outstanding rent is provided.
As part of this role will centre on the re-let of our properties you will liaise with Voids section of Property Maintenance Department regarding the progress with repairs and ready to let dates. You will also ensure that all properties meet the lettable standard. Making recommendations to your manager for hard to let homes. You will provide a professional friendly viewing service to applicants. You will also provide information to new customers, ensuring any required documentation is issued and up to date.
We will also need you to complete new customer assessments either through visits or telephone calls based on the assessment of the need of the applicant to ensure the new customer moves in successfully. You will also support the centralised team in the investigation of complaints as well as responding to Councillor and MP enquiries.
To be considered for this role we need you to have experience of face to face marketing techniques. You should have an experience and understanding of marketing techniques to respond to different customer bases. A background of property types and varying property markets would be highly beneficial. A creative flare is essential as we will encourage you to be bold.
Excellent communication skills are a prerequisite, conversations, negotiations and first class customer service will be delivered by you in person, by phone and email. The ability to build relationships with internal and external customers. Customer Service is at the heart of what we do and we need you to have experience delivering a professional customer service. You must be able to multitask and prioritise your own workload. You’ll need to be able to work independently and to deadlines, taking decisions based on policy and procedure.
We will need you to travel across the Midlands and into Lincolnshire, therefore you should have a full UK clean driving licence and access to a vehicle.
We will need you to work flexibly to carry out viewings and sign ups with applicants who may involve carrying out the visits earlier in the morning, in evenings, and at weekends.
This position is home based so gives you that extra flexibility as we don’t expect you to attend an office each day. You will receive a package of equipment and full back office support. You will need to have space at home to work from and an internet connection.
What we offer you
As well as your attractive basic salary, we offer an excellent working environment, we also reward our employees with numerous benefits and perks which includes;
- 24 days basic leave (plus 8 bank holidays + 3 concessionary days)
- A pension plan where the Group will match your contributions up to 6%.
- A variety of loans discounts and vouchers.
- Plus many other benefits relating to your health and wellbeing
We don’t just build houses, we create and manage places, and the places we create stand out. We offer housing for everyone, from affordable housing right through to outright commercial sales, and all designed to meet people’s needs and aspirations. We are not just about property, we provide a range of products and services that help make places work, from leisure services to financial products.
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 897515.
Please note that vacancies may sometimes be withdrawn prior to the closing date if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.
This job was originally posted as www.totaljobs.com/job/79165634