1st Line Support Apprentice

QA Ltd
11 Jan 2018
10 Feb 2018
Contract Type
Full Time

Employer Description

This a fast growing busy IT Company that provides technical support services to SMEs throughout Yorkshire on IT and telecoms products and services.

Job Description

Systemwork has excellent opportunities for a tech-minded individual looking to break into the IT MSP field.

In this role, you will respond to phone calls and tickets covering the installations and maintenance of the companies growing client base.

This includes using: Windows Server platforms, Microsoft Exchange, Microsoft Cloud Solutions, VMWare, routing, networking and desktop support. This will require a high attention to detail, good organisation skills and the ability to work as part of a team.

Main role/ responsibilities

You will provide technical support from our Leeds city centre office between the hours of 9:00am and 5:00pm.

Technologies you will work with (experience advantageous):

  • Microsoft Operating Systems (desktop and server)
  • Office 365 / G Suite
  • VMware Esxi/VCentre Server
  • Active Directory
  • Group Policy
  • DNS, DHCP etc
  • VPNs, Router and Firewalls
  • Networking - WAN, LAN, Security, SSL, IP Routing, Switching
  • Anti-Virus platforms such as Trend Micro
  • Backup solutions (Windows Backup, Acronis, Veeam)

Desired Requirements

  • Friendly and responsive telephone manner
  • Excellent communication skills
  • Excellent attention to detail
  • Ability to solve problems under pressure, prioritising effectively
  • Self-motivation and task ownership
  • Ability to escalate when required in a timely manner
  • The successful applicant will be someone who has good experience in solving I.T related problems

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above

Working week

35 Hours per week minimum, Monday-Friday, 9am-5pm


The role offers long-term security and the opportunity to progress into a permanent position.

Important Information

"QA's Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."

This job was originally posted as www.jobsite.co.uk/job/959909440