Part time: Community Manager at Fat Lama (Student)

Fat Lama
London (Greater)
11 Jan 2018
14 Feb 2018
Contract Type
Full Time
Fat Lama is the fastest growing peer-to-peer rental marketplace in the world. It allows people to rent spare items to others nearby, fully insured. This is a rare opportunity to join a startup in an exciting growth phase, having recently been part of Y-Combinator S17. You will learn about all the inner workings of a disruptive young company, and become a key member of the team from day 1.

We are looking for motivated and enthusiastic individuals to join the team immediately, as a Community Manager covering a choice of weekday evenings or weekends to support and engage with our growing online community. The role and hours would be ideally suited to a student still studying at university!

The role will develop as we expand. Key aspects include:

? Operations: A large part of the role is managing the operations to ensure the rentals and payments go through smoothly. This ranges from monitoring customers through our online verification process, managing our payment system, and resolving any hiccups that might occur along the way.

? Community: Dealing with inbound questions from new, curious customers. Across our instant chat platform Intercom, emails, and phone calls. Ensuring we continuously improve the quality of support we offer to our users.

? Product Development: Working with the Product Development Team, collecting and responding to feedback through online and offline routes. Liaising with our Product Team about bugs, issues, product feedback, and potential changes to our platform. Focusing on user experience and design.

You have:

? A genuine enthusiasm for what we are doing and desire to be part of a quickly growing and ambitious startup team.

? Outstanding people and communications skills.

? Able to multitask, and enjoy being busy.

? Previous experience in a client-facing role will be beneficial but not essential.

The hours:

The available shifts are outlined below, of which you can specify your preference for which days/time slots suit you.

Monday- Friday: 6pm - 11pm

Saturday & Sunday: 9am-4pm

Saturday & Sunday: 4pm-11pm

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