IT Support Engineer (2nd line / Field Engineer)

Fame Recruitment Consultants
London (Greater)
11 Jan 2018
09 Feb 2018
Contract Type
Full Time
2nd line Support Engineer (IT Services)
North West / Central London
£30000 - £34000

Our client, a leading and forward thinking IT service provider based in Central London, is recruiting a 2nd line support Engineer to join their growing company. You will be based in Central London working on a portfolio of high end clients and on-site for one of the company's prestigious blue-chip clients based in North West London.

Duties will include:

*Provide effective support for a wide range of IT and communications technology, ensuring systems are maintained and supported to the highest standards
*To ensure that all support calls and help desk requests are dealt with appropriately and in accordance with defined policies and procedures
*Provide effective first and second line support through a customer service focused approach; utilising the IT Services/ Helpdesk system and escalating in a timely manner when required
*Communicate effectively with users, the business and the Technical Operations team.
*Configure and set-up IT and communications equipment and systems (PC/ Windows/ Mac/ iOS and Android devices)
*Maintaining best practices and policies to ensure effective provision of all infrastructure, data, e-mail, communication, firewall, security and storage systems
*Ensure patches and upgrades (including security) are applied and kept up to date
*To be pro-active in developing solutions and effectively diagnosing and resolving issues related to equipment, infrastructure and networks
*Effectively manage data back ups


*At least 2 years' experience in IT
*Excellent interpersonal skills
*Willingness to grow and develop (Training will be provided)
*Must have a clean UK driving license

This is an excellent opportunity to join an established and growing IT Company. The client will offer full sponsorship for any training and exams that employees wish to undertake. The offices are easily accessed by public transport are within walking distance of local amenities.

Thank you for your application. Due to the high levels of interest in this position it is not always possible to contact you if your application is unsuccessful.
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