Apprentice First Line Support Engineer

Baltic Training Services
11 Jan 2018
09 Feb 2018
Contract Type
Full Time

Interested in gaining valuable experience whilst working towards industry led training?

Baltic Training and Smart IT are delighted to be recruiting for an Apprentice First Line Support Engineer to join an existing team at their office in Gateshead. This exciting opportunity comes due to the continued success of Smart IT, who are a leading provider of Technical services including remote IT and Telecoms support to over 600 clients through the UK.

If you are interested in joining a team of Technical experts then this is the role for you!

About Apprenticeships:

A wise man once said, "The bigger the challenge, the bigger the opportunity to grow". Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and break down barriers.

With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship.


You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • Working alongside first and second line engineers to provide businesses with a centralised IT department.
  • Providing support for Microsoft Windows desktops and servers, desktop and server software (such as Microsoft Office and Microsoft Exchange), and network infrastructure.
  • Carrying out desktop and server repairs and installations.
  • Working within an existing IT department.
  • Carrying out any additional duties as deemed appropriate by the IT Manager.

Training to be Provided:

  • Level 3 Diploma in ICT Professional Competence
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • Networking Fundamentals - MTA
  • Mobility and Device Fundamentals - MTA
  • Cloud Fundamentals - MTA
  • Coding and Logic
  • ITIL Foundation
  • External Assessment, Synoptic Project and Overview

Skills and qualifications required:

  • 5 GCSE's A-C grades, including Math's and English.
  • Very good communication skills, methodical and logical approach to tasks
  • Must enjoy problem solving
  • A natural aptitude for understanding technical information
  • A genuine interest in IT and technology
  • A positive, 'can do' attitude
  • Career focused and self-motivated

The future is bright:

Upon completion of the programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our Level 4 programme and take your training even further.

Salary, hours and benefits:

  • £150 per week
  • Full-time Apprenticeship

Location and Travel:
This role is located in Team Valley, Gateshead and is easily accessible via all major public transport routes.

About Baltic Training:
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need. So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process.

Good luck and we hope to hear from you soon!

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