Customer Service Help Desk

Hays Talent Solutions
11 Jan 2018
12 Feb 2018
Contract Type
Full Time


Are you fluent in German AND English? Are you looking to build a career that will allow you to develop your customer service skills with an organisation that values you? We currently have a fantastic opportunity in Nottingham for a 1st line Analyst working for a large IT service provider on a rolling contract. This role in Nottingham is a great opportunity for someone who is passionate about developing within an IT support environment while delivering excellent customer service and utilising their language skills.

The role involves dealing with a high volume of inbound calls in German and English and working efficiently to SLAs. As the customers first point of call, you will be using your communication and administration skills to deal with queries in a timely manner. Using internal systems you will be logging 1st line IT requests, tracking these through to completion, whilst utilising Microsoft Office applications to perform admin tasks. Training will be provided.

Essential skills
· Fluent in German
· Fluent in English
· Basic understanding of IT
· Exceptional customer service
· Good Time management skills
· Excellent Telephone manner
· Attention to detail
· Fast paced and proactive nature

If you are interested in this role and would like to build your career with an industry leader, then please upload an updated version of your CV.

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