Apprentice Leisure Attendant

Lifetime Training
11 Jan 2018
09 Feb 2018
Contract Type
Full Time
Serco are working with an external organisation for recruitment to this apprenticeship scheme. Your application will be shared with an external organisation. By continuing with your application you are consenting to your application being shared with our partner Lifetime Training

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme.

You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

Your duties will include:
• To adhere to existing working practices, methods and procedures (SMS in Leisure)
• Ensure that the centre is clean and ready for use and is maintained in a tidy manner and carry out a variety of cleaning tasks as required
• Setting up equipment in the allotted time ready for the commencement of the various activities that take place in the facility.
• Ensuring that any faults are immediately reported to the line manager
• To carry out all physical tasks following the correct procedures in line with any risk assessment and manual handling procedure and guidelines
• Exercise proper care in handling, operating and safeguarding any equipment or appliance provided, used or issued
• Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.
• Provide cover for front of house as required, ensuring that all processes are followed (including but not limited to taking bookings, dealing with enquiries, using booking and till systems, correct accounting of cash
• To be clear, logical and articulate in responding to requests for information
• To be tactful and diplomatic in dealing with enquires and complaints
• To attend meetings, training and supervision/development sessions as required
• Ensure that the Health and Safety at Work Act is adhered to with particular reference to the duty of care provision to both the general public and colleagues alike
• Any other duties which may reasonably be required in accordance with the duties and responsibilities indicated, and which are appropriate to the post covered by this job outline

Personal Qualities :
• A reasonable standard of personal fitness for undertaking physical tasks
• An open, honest, approachable and outgoing personality
• Able to respond positively to change
• High personal integrity and motivation
• A high standard of personal presentation and hygiene
• Confident and professional
• To utilise annual leave during periods when the building is closed – normally over Christmas/New Year

Skills Required :
The successful candidate should be able to demonstrate the following:
• High quality customer service skills
• Excellent communication skills
• The ability to empathise and work with customers of all age groups
• Health and safety awareness
• Commitment to and understanding of diversity & equality

Future Prospects :
Serco is a multi-national company that is able to offer a wide range of career and further job opportunities both within the UK and worldwide.

Training to be Provided :
• Apprenticeship in Leisure Operations Level 2
• Functional Skills in Maths, English and OCT

Other Information :
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

Things to consider :
It is essential that you are able to travel on a daily basis to Oak Tree Leisure Centre, to arrive on time for work.
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

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