German speaking Brand Ambassador and Customer Care Consultant

Recruiter
ABL Recruitment
Location
London (Greater)
Posted
11 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time
We are looking for a passionate, motivated and resourceful Brand and Customer Care Assistant to work for our client, a leading luxury fashion company based in London. The company is offering a modern, friendly and vibrant environment with the possibility to progress.
Your primary focus will be developing and nurturing a strong relationship of trust and rapport to best understand customer need and challenges in order to provide them with the very best support.

Responsibilities:

* Providing high standards of customer support via telephone, email, live chat and social media contact
* Ensuring a totally seamless customer experience and providing product advice
* Liaising with customers with regards to returns, order status and providing general timeline logistics information
* Ensuring ongoing client satisfaction by managing client expectations and resolving complaints
* Researching the best options to meet and exceed customer requirements
* Daily management of internal database
* Always go above and beyond customer requests
* Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns
* Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers

Requirements:

* Fluent in German and English (both spoken and written)
* Excellent communication and interpersonal skills
* Excellent time management skills with the ability to multi-task in a fast paced and dynamic work environment
* Proactive and resourceful approach to tasks and problem solving
* Previous luxury customer service experience

Package offered:

* Competitive salary
* Monthly performance bonus
* Career progression and development
* 33 days of holidays
* Excellent Employee discount
* Healthcare and travel insurance
* Contributory pension scheme
* Annual Employee sale

This job was originally posted as www.totaljobs.com/job/79029071