FM Helpdesk Manager

London (Greater)
11 Jan 2018
09 Feb 2018
Contract Type
Full Time

FM Helpdesk Manager

Temp to Perm

Location: Southwark

PAYING UP to £28,000- £30,000 per annum

Mon-Fri Role, 40HRS per week

Working within a busy Maintenance Department the Helpdesk Manager is responsible for working on a High profile helpdesk whilst supervising a small team of Coordinators

The MAIN DUTIES of the Role will include:

  • Coordinating team so that maximum amount of calls are taken
  • Logging service requests by telephone and email
  • Ensure compliance with statutory and company procedures
  • Understand, identify and apply the Service Level Agreement (SLA)
  • Prioritising urgent jobs
  • Dealing with complaints as required
  • Analysis of job history/running reports
  • Promote customer feedback and surveys
  • Interviewing/Training
  • Carrying out one to ones, grievances and disciplinary meetings
  • Coordinate Out of Hours team
  • Helpdesk diary management coordinating annual leave and shift patterns
  • Liaising with subcontractors to ensure they are providing adequate service
  • Performance Reporting

Managing and updating all spreadsheets ensuring are compliant etc.

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