Head of Product Support

Cambridge Assessment
12 Jan 2018
12 Feb 2018
Contract Type
Full Time
Job Title: Head of Product Support

Permanent / Full-Time

Salary: £57,000 - £77,000 - dependent on experience; of educational publishing, training or qualifications, and commercial strategy.

Location: Dual site Cambridge and Coventry

What it’s about

Our product directorate is responsible for determining OCR’s product offering to the market; General Qualifications, Vocational Qualifications and Supporting Materials & Services.

The Product Support Department’s function is to define and manage the delivery of a programme of support services & materials; training packages, electronic and published media, that balances cost and quality, and adds strategic and commercial value; as well as a differentiated offering, to OCR’s products.

What you’ll be doing

You will be responsible for leading and managing the Product Support Department.

Your role will be to strategically define, shape, prioritise, lead and manage both the internal team and external publishing supply chain (that you will manage and define) in the development and delivery of a programme of support services; always ensuring that these services and products add commercial or strategic advantage.

What we’re looking for

We are looking for someone with demonstrable experience of providing both strategic direction and leadership. Experience in the commissioning and production of electronic media, printed media and training services is important. Commercial experience is essential.

It is essential that you are innovative, collaborative, commercially focused and resilient.

Who we are

OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.

This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


In addition to a competitive salary, we offer a superb range of benefits:

  • Generous contributory pension
  • 28 days annual leave, plus bank holidays
  • Annual performance related bonus and increases (discretionary)
  • Enhanced maternity/paternity pay and childcare voucher scheme
  • Employee discount and cash back scheme at 2,500 retailers
  • Cycle scheme
  • Subsidised canteens
  • Support for professional qualifications
Work/life balance is important to us here at Cambridge Assessment, and we offer all our colleagues a range of flexible working options, which suit both the business and the employee. So please let us know of any flexible working requirements when applying and we can see how we can support you.

The closing date for receipt of applications is 14 January 2018.

Our new recruitment system goes live on 02 January 2018, so this vacancy may be unavailable to apply for on 02 and 03 January 2018.

To find out more about this role please view the job description or to apply, please upload your covering letter and CV.

As part of your recruitment process you will be required to undergo a background screening. This will be carried out by our selected supplier, Credence Background Screening Limited.

Cambridge Assessment is an equal opportunities employer
This job was originally posted as www.totaljobs.com/job/78681907