Customer Insight Analyst
My client are a leading service provider who have an immediate requirement for an established and analytical customer insight professional to join their loyalty operations department on an interim basis estimated to last for circa 4-6 months.
You will be responsible for working with the consumer commercial team in supporting their proactive churn management programme across their various services. You’ll be responsible for bringing to life regular, data-lead insight which will enable your colleagues to better understand churn drivers, customer behaviour and co-ordinating activities across the business which enable them to meet their churn targets.
More detailed responsibilities will include:·Instigate effective collaboration with key stakeholders and from internal teams: Consumer Trading, Operations, Finance, Data Shared Services and Loyalty operations·Work with the Data Shared Services team to ensure that all churn reporting is aligned across the business and approved by the Customer Loyalty team to ensure that there is one version of the truth·Attending the regular loyalty steering committee and providing support to the Customer Loyalty team in tracking the delivery of churn benefits on business wide programmes of work·Manage the delivery of commercial targets across the Loyalty operation to support both the Channel Management team and strategic partners in adding value to the right customers to support wider business objectives·Manage the delivery of commercial targets across the Loyalty operation to support both the Channel Management team and strategic partners in adding value to the right customers to support wider business objectives·You will work in cross-functional teams delivering both tactical and strategic solutions to support short and long-term initiatives to drive customer value, retention and to reduce churn; responsibilities could include providing insight to ratify ideas & hypothesis or working with the marketing and operational teams to deliver customer campaigns·Be a subject matter expert on customer loyalty and supporting colleagues across the business in understanding churn drivers, bringing churn to life and driving continuous improvement in that area·Success in this role will be in improving the long-term loyalty of customers, ultimately measured by % on-net churn as reported quarterly to the City.
This job was originally posted as www.totaljobs.com/job/79001139