Product Support- Team Manager

Recruiter
Barna Shields Recruitment
Location
Southampton
Posted
11 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time
We are looking for an customer focused individual who prides in making sure customer service and product knowledge is delivered to the highest quality. This is an role within a leading global brand within the retail industry. Leading a small team you will be focused in team targets, team appraisals and being the first point of contact for any team queries.

The successful Team Manager will have:
  • Experience in managing a team to achieve dept targets.
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to.
  • Coach and train to improve performance levels as required.
  • Ability to recognise and performance manage low achievers.
  • Support and develop your team to achieve high levels of customer service and individual performance.

The successful Team Manager will be:
  • Excellent leadership skills, able to supervise, coach and mentor team members.
  • Monitor Agent performance and follow up with monthly 1 to 1 reviews.
  • Support in customer escalations as required.
  • Mediate any interpersonal issues.
    Inspire and motivate team members.
  • Provide effective feedback.
  • Accept and complete projects and other duties as assigned by the Customer Care Manager.
Monday- Friday 08:30-17:30

If you are interested in the Team Manager position, then either call us or e-mail your CV to the details provided.



This job was originally posted as www.totaljobs.com/job/78655342