IT Helpdesk 1st Line

Recruiter
Unspecified
Location
Newtown
Posted
10 Jan 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Dynamic IT 1
st Line Support Technician to join friendly team at world leading industrial company in Bristol


Initially a 6 month Fixed Term Contract (potential to go permanent) £18k to £20k p.a. + benefits


The Role

Due to continued growth and success of the business, we are on the lookout for an enthusiastic 1
st Line IT Support Technician to join our Infrastructure team on a fixedterm basis. In this role, you will provide first line support across all site infrastructure and associated systems to ensure continuity of production within this industrial facility. Your primary responsibilities will include:

answering and logging IT issues
resolution of first line issues for end users within office and production site
escalating issues to outsourced IT support and tracking progress with system fixes
liaising with third party suppliers to assist with system fixes and improvements
writing user guides, IT documentation and supporting end users with training
researching and recommending IT solutions for new business requirements

This role provides the opportunity to work on an industrial site covering a broad range of tasks and working face to face with a wide variety of teams and end users. Not only is the position varied and challenging, but youll also be joining a fun and friendly team.


The Person

Ideally with some experience within an industrial, office or business environment, you will have some previous exposure to first line support activities including Microsoft Windows 7, 8 and 10, desktop environments, server infrastructure and active directory. With great communication and interpersonal skills, you will enjoy using your own initiative to resolve issues, thriving in providing excellent service to your end users. With an enthusiastic cando approach and a willingness to learn and develop new ideas, you will also ideally have a relevant qualification and some experience of mobile technology, iOS solutions and ideally network security principals, however these arent essential requirements.


WHAT IS ON OFFER?

The opportunity to be part of a dynamic fastpaced company with an expanding footprint and competitive benefits package. Consistently listed in the Sunday Times Fast Track index of fastestgrowing UK Companies, you will be joining a team that has won numerous awards for pioneering development of technology. Key to success is the engagement and development of a talented group of people dedicated to continued growth and setting new standards of excellence and achievement.

Now really is a great time to join! This role will be challenging and busy yet rewarding. On offer in return is a fantastic work, life and fun balance, a great work environment plus the chance to make a real contribution to the future success of the business.

If you feel that you meet the above criteria and wish to be considered for the role of 1
st Line IT Support Technician, please forward your CV quoting
reference 272599RD.

WE REGRET THAT WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: IT support engineer hardware infrastructure server mobile technology iOS industrial industry network security Microsoft computer manufacturing Portbury Pill Portishead Shirehampton Avonmouth Clevedon Bristol



ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Your CV will not be retained by ThreePeople for future use. Advertised through Zoek 0af52f8496724a8698ae2aa42811de4c2