Service Designer - User Experience
Fixed Term (12 months)
Full time- 35 hours a week
The Prince's Trust is a youth charity that helps change young lives. We give practical and financial support, developing key workplace skills, such as confidence and motivation. We work with 11 to 30-year-olds who have struggled at school, have been in care, are long-term unemployed or have been in trouble with the law. We have helped more than 825,000 young people since 1976 and support 100 more each working day. More than three in four young people we helped last year moved into work, education or training. We are committed to equality and valuing diversity.
Prince's Trust Online is an exciting opportunity to provide a more wide-reaching and flexible offer of support to disadvantaged young people by making our services accessible through technology. It combines digital learning and e-mentoring tools to provide young people with support to start a business or get a job through a flexible digital experience. We now want to take the development of this digital service to a further level as we look to scale up the volumes of young people able to access it and also really focus on quality of the service experience.
In order to do this we are creating a new team at The Prince's Trust to design and roll out a market-leading digital service for disadvantaged young people to get the support they need to achieve their potential.
This is exciting fantastic opportunity to make a real difference by joining us as we set up the team and shape our future vision to become a pioneer within the charity sector. The team will work together to address the challenges of developing this service through agile and cross-functional working, removing siloes and making quick decisions with the customer - young people and volunteers in mind. Data and evidence will play a core part of rolling out a successful service as we strive to place the user at the heart of service development.
"I am seeking experienced and capable digital professionals with the vision, experience, and resilience to work with me to lead Prince's Trust Online through our start-up phase to delivery at scale. With an emphasis on user need, continuous improvement, and impact, these roles will be central to the transformation of the organisation and achieving our vision to help more young people transform their lives. Drawing on substantial experience and varied skills, you will share our values and be flexible, able to manage multiple priorities and committed to leading and developing others to succeed. These roles present an exciting and unique opportunity to use your skills and experience to deliver a legacy of life-changing impact for thousands of young people.
Jo Hutchinson, Director Prince's Trust Online
Successful candidates will enable Prince's Trust Online to succeed by:
- Developing a market-leading digital service which supports thousands of young people to achieve their goals online each month.
- Delivery of the full end-to-end journey for the service, this may include designing and creating content, digital products, marketing materials and anything required to deliver the service.
- Ensuring the Prince's Trust Online service continually evolves in line with user needs and feedback, always putting young people first.
- Working collaboratively to achieve results in an agile/ scrum set-up, and optimisation of a multi-disciplinary teams to deliver against challenging deadlines.
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All applications are to be submitted to our appointed recruitment partner - Experis - via their website. (Please note we cannot accept applications submitted through The Prince's Trust website.)
To apply, please visit the Experis website:
and search for SERVICE DESIGNER - USER EXPERIENCE
Internal applications from existing employees of The Prince's Trust should submit their application via our internal online application system - via the Apply Online link below.
A NOTE FOR RECRUITMENT AGENCIES
We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.
We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process. If you have a disability and can demonstrate that closing this post early would impact on your ability to submit an application in time, please contact our HR team to request arrangements for an application to be submitted within the original timeframe.