Insurance Customer Relations / Audit

Recruiter
Massenhove Recruitment Ltd
Location
Swansea (Abertawe)
Posted
10 Jan 2018
Closes
16 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Delegated Authority Technician – Insurance QC / Customer Relations Job Market – Insurance Delegated Authority Technician – Insurance QC / Customer Relations - Role Purpose The Delegated Authority Technician is a key role with the Underwriting Governance team enabling business strategy and maintaining required regulatory standards. The role will suit an individual with a Customer Service / Quality Control background, ideally from within the Insurance Sector. Key requirements will be: An inquisitive and analytical mind; enthusiastic / energetic, with strong communication skills and an eagerness to progress; strong Excel skills to include Pivot Tables; Self-motivated / able to challenge / Negotiate Delegated Authority Technician – Insurance QC / Customer Relations – Key responsibilities: Administer Coverholder arrangements in accordance with the Delegated Authority Strategy & Framework and Lloyd’s Code of Practise Support planning and delivery of the Coverholder / Brokers with Restricted Authority audit programme Provide detailed reporting of Coverholder audit findings including root causes, agreed remedial actions and tracking resolution. To actively manage and coordinate the Coverholder application process between all parties including Lloyd’s. Provide support in administering the underwriting authority framework (Brokers & Underwriters personal authority). Ensure familiarity with broker trading processes and practices therefore ensuring that they meet the conditions of delegated authority agreements and regulatory requirements. Understanding the risk environment in which we operate. Monitoring key risks, which threaten the success and sustainability of our business. Ensuring that at all times, we operate in such a way which is consistent with all legal and regulatory provisions. For full details and a confidential discussion on salary/package on offer, please contact Tony Martin / Tony Massenhove