IT Helpdesk Support Analyst - Liverpool - £20k (12 Month FTC)

10 Jan 2018
16 Feb 2018
Contract Type
Full Time
1st Line Helpdesk Support Analyst - Liverpool - £20k (12 Month FTC) ** 12 month Fixed Term Contract ** My client are looking to recruit a are looking to recruit a 1st Line IT Support Engineer work on their busy helpdesk to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2008 / 2012, Active Directory, VMware, Desktop & Helpdesk Support, VNC etc. Duties will include, Logging calls (around 150 per day on the Helpdesk) on the IT Service Desk and maintaining details of software / hardware problems detected. Providing 1st line technical support; answering support queries either directly or via phone or e-mail. Escalating with external support when necessary. Supporting users in the use of computer equipment by providing necessary advice and/or training. Maintain & update internal documentation and database systems in a timely manner. Suitable candidates should have/be: - The ability to communicate effectively with people at all levels. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. A strong knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7, Windows Server 2003 and Windows Server 2008. Experience with using and troubleshooting Microsoft Office. Basic understanding of PC hardware set-up and configuration. The ability to work as part of a team and on their own initiative. Positive & Flexible attitude. Knowledge of Active Directory, Cisco, Microsoft Exchange and VMware will be considered an advantage. This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £21k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!