Trainee IT Support Analyst

Clearwater People Solutions
10 Jan 2018
16 Feb 2018
Contract Type
Full Time
Our client, a fantastic organisation based in Cobham, Surrey is currently recruiting for a Trainee IT Support Analyst to join them on a permanent basis. The ideal candidate will have a passion for and a view to build a strong career within IT and technology. This role is perfect for a hardworking, enthusiastic candidate who will relish the chance for in depth IT support training. Initially you will start working to a 1st line support level, building your knowledge and experience up to 2nd and 3rd line level Key responsibilities: Initial first line support, unlocking windows accounts, resetting user passwords. To work alongside and provide assistance to the Service desk, Technical and Admin staff to support the ICT Department and the company?s computer users Log calls on a Service desk software Allocate and schedule jobs for 1st/2nd/3rd line ICT staff Liaison with users, suppliers and third party support contacts. Admin duties that include ensuring systems are up to date. Obtaining quotes/estimates and ordering of software and hardware. To adhere to all ICT policies and procedures and to ensure all security and confidentiality measures are followed Work within and to an ITIL environment / methodology Key Skills and experience: A passion for IT and technology A certification or qualification based around IT or technology is advantageous Any previous work experience within an IT environment would be advantageous Fantastic time management skills Outstanding computer skills Great communication skills both written and verbal For more information, please contact Georgia Harris at Clearwater People Solutions or apply as directed. Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only. Keywords: IT Support / 1st Line Support / Technical Support / Service Desk / Desk Top / Surrey / Cobham / Epsom / Woking / Leatherhead / Egham / Weybridge / Chertsey / Guildford / Bracknell