Network and Training Apprentice

Remit Training
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Key Objective

To assist the Service Engineer with effective deployment and training on managed print, copy and scan solutions.

To work closely with the Service Engineer

·To install, network and configure hardware for customers.

·To accurately complete all company documentation and return it to the office.

·To liaise with customers and provide training as required, post installation.

·To gain the knowledge required, throughout the apprenticeship period to be able to configure hardware and train staff without the support of the Service Engineer.

Team Support

·Co-ordinate own activities with those of other departments and other centre personnel.

·Provide support to other department personnel as required.

·Work with team members to achieve team objectives and provide assistance as needed.

·To promote a positive company attitude and encourage staff to maintain a high level of moral, be courteous and respectful of fellow company personnel.

To carry out any reasonable duty or task if requested by a Manager or Company Director.
Experience, Knowledge & Qualifications required for the position

·Requires an excellent telephone manner, with the ability to communicate with users at all levels in a calm, confident and professional manner.

·The successful candidate will either will work towards a Microsoft or equivalent qualification as well as gaining a wealth of knowledge from MID Solutions 4 Documents Staff and its business partners.

·Knowledge of the Managed Print Service industry is desirable, but not essential.

Competencies and Attributes required for this position

·Requires an excellent telephone manner with ability to communicate with users at all levels in a calm, confident and professional manner.

·Must achieve consistent high levels of customer service and have a desire to constantly enhance client service delivery.

·Willing to constantly enhance their own knowledge and actively share that knowledge with others.


·The role will require a degree of flexibility. The candidate should be familiar with the demands of high availability for these systems.

·Travel is essential – good time management skills required

·Full clean UK driving license is desirable

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