SALES - Contact Centre Team Member (Apprenticeships)

Interserve PLC
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Job purpose

The purpose of this role is to act as key advisor to small and medium sized employers. You will contact employers to offer advice and guidance to which apprenticeship or training programme will best meet the needs of their business, including new hires and upskilling of existing staff. You will work closely with the employer engagement and centralized learner recruitment teams to understand and promote our products.

Salary £18,000 - £20,000 per annum (pro rata)

Closing date 13th January 2018

This is a fixed term contract for 3 months


You will haveresponsibility for engaging new clients through outbound telesales. This will include both introducing specificwork-based learning products, as well as individual high potential candidatesfrom our talent pool. You will:

  • Ensure that you are anexpert on both ILE’s product offering and the broader government rules as theyrelate to training (e.g. apprenticeship rules) so that you can become a trustedadvisor

  • Be focused on engagingemployers aligned to an industry sector, but will have the responsibility topromote all of ILE’s products.

  • Contact employers toidentify learning opportunities including;

    • Upskilling existing staff with apprenticeship programmes;

    • Gathering vacancies that should be filled by new hire apprentices;

    • Promoting our talent pools to employers

    • Identifying other opportunities (such as with AEB, traineeship orcommercial training services) to meet the training needs of these employers

  • Passing vacancyopportunities to the learner recruitmentteams to ensure that new hire opportunities are filled in a timely manner

    Overall, you will also be expected to ensure

  • Ensure that the employerclient is delighted with our overall service provision, and that this isreflected in key satisfaction measures

  • Ensure our delivery exceedsinternal quality expectations and external benchmarks such as Ofsted

  • Ensure that our overallcommercial goals are met or exceeded, to provide a sustainable basis for ourbusiness

Knowledge skills & experience

? English & Maths (Level 2 GCSE or equivalent)

? Previously enjoyed working in a KPI driven environment
? Sales/Outbound Telesales experience
? Worked in a team-based environment
? Worked in a customer focused environment


? Diploma/Qualification in Customer Service, or one of our sector specialisms

? Experience maintaining a CRM system
? Work-based learning experience (e.g. apprenticeship, commercial training or traineeship fields)


Working for Interserve, you will need to be a people person, representing and promoting our values to our learners & employers. Bringing better to life, taking pride in what you do, doing the right thing, sharing your voice and allowing others to be heard too.

Owing to the nature of this position, any offer of employment with Interserve Learning & Employment will be subject to a satisfactory check from the Disclosure and Barring Service.

As a Disability Confident and Investors in Diversity organisation, we are committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for applicants with a disability who meet our minimum selection criteria.

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