Member Services Grad Job 20K Multi-Sports Events London

Inspiring Interns
London (Greater)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
This is an entry level graduate job paying £20,000.

How can you expect to spend your day?

You will join the Operations Team to assist with the analysis and management of customer feedback which is vitally important to improve product services and troubleshoot issues users experience. This information comes in from a wide range of different sports, leagues and locations around London, automatically into a central database for the team to access, analyse and create action points where necessary.

Tasks you can expect to be responsible for include:
• Analysing and prioritising feedback items on a daily basis e.g. issues with venue facilities, league referees, kit storage etc.
• Collaborate across the business to assign the right action for each piece of feedback.
• Communicate with company members to add further clarity on any issues to ensure the root cause of any problem is identified.
• Organise and keep accurate notes on the feedback portal as to what has been completed.
• Report up the chain as to progress of action completions on a weekly basis.

What are the ideal candidate's skills, personality and education?

• Educated to degree level.
• Strong communication skills, both written and verbal to liaise with community members over email, phone, SMS and on occasion face to face.
• A sociable character who enjoys working in teams towards group targets.
• An organised individual who can work at volume and with accuracy.
• A lover of team sports and someone who enjoys the journey more than the destination.

What are the perks of working for this company?

• Work with like-minded team on a mission to make people's lives fundamentally more fun.
• As much team sports and group fitness as you can handle.
• Competitive salary and bonus.
• Generous paid holiday allowance.
• Awesome staff socials e.g. Xmas Ski trip.
• Work laptop & mobile.
• An opportunity to put the “fittest” sports & lifestyle brand into the digital history books!
• No strict dress code.

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