Technical Control Team Leader£28,000 - £35,000
Technical Control Team Leader Purpose:
Our well-established client based in Trowbridge are looking for an enthusiastic individual to work as part of their Technical Services Team, to deliver a great customer experience by effective and efficient management of vehicle operating costs, throughout their lifecycle and maximising on road time.Plan, direct and manage the activities of the Technical Control Team to deliver class leading service levels, minimise vehicle maintenance budget overspends, increased usage of core systems (by staff and customers), operational efficiencies within the team and a reduction in deviation from core processes, achieving year on year improvements in.Customer satisfactionEfficiencyStaff satisfaction
Technical Control Team Leader Accountabilities:Manage a team of approx. 8-10 Direct ReportsOperational DeliveryTake ownership for specific customer accounts from a technical perspective to the extent required and deliver enhanced service levels accordinglyDeliver a high quality service effectively to all customers, facilitating delivery via chosen providers where used, monitoring performance effectively, managing issues promptly and efficiently, and managing accurate report production and delivery on timeMinimise maintenance expenditure and downtime, ensuring all activities are carried out in line with agreed service levels, agreed costs and terms and industry best practiceIdentify entitlements & provide driver services as required in a professional manner and as per stipulated policyAdhere to best practice processes to deliver a great customer experience and organise, plan and manage the workload of the team, ensuring efficient and effective use of resources and systems to achieve service delivery standards and business objectivesControl vehicle costs through effective authorisation & validation processes, ensuring all charges for all work are correct, reflect agreed terms, and are in accordance with manufacturers recommended timesProactively manage business partner supplier to ensure service delivery provision (in relation to any outsourced elements of maintenance control) reflects our client's customer management propositionProactively manage 3rd party suppliers through review meetings and systems including performance against KPIs and commentary on conformities and non-conformities. Suggest and implement corrective action for non-conformitiesFor each processes owned by the Team, support the Technical Control Manager to document and maintain these processes, monitoring agreed measures of performance, adhering to agreed change control, ensuring that divergence from the existing standard process is fully documented and approved by the Technical Control ManagerSupport the Implementation Manager to ensure that there is a smooth transition of procedures for fleet managed vehicles of new customers
Technical Control Team Leader Person Specification:Sound knowledge of vehicle mechanics and technical awarenessTo be qualified to Level 3 City & Guilds or equivalentAbility to work on own initiativeExcellent communication skills both written and oralGood PC skills with working knowledge of Microsoft packagesBe solution orientated, able to think outside the “box”Strong people managerExcellent administration and planning skillsA team playerProfessionalism and resilienceTo have a proficient understanding of the vehicle leasing industryKnowledge of compliance and legal requirements of vehicle operatorsProven high standard of administration and workload planning experienceGood organisational skillsAbility to evaluate and organise workloadsGood customer service skills and appreciate the importance of keeping the customer updated at all timesAbility to make customer focused decisions whilst balancing costs
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This job was originally posted as www.totaljobs.com/job/79160785