First Line Support Operational Analyst

121 Recruitment
Newcastle Upon Tyne
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
The successful candidate will have the relevant skills and experience specify below for this 5/6 month temporary contract based in Benton Park View, Newcastle (once a month travel to another north east office. The successful candidate will have a valid SC Clearance or be willing to have one sponsored/processed by the client. If you do not possess the clearance level requested then you will need to apply for a Disclosure of Scotland on CV submission. Please Note: This assignment sits outside of IR35.

Job Description: Specify, collect and present key performance data and analysis for services. Support service managers in ensuring that their service meets performance requirements. Communicate service performance against key indicators to internal and external stakeholders. Ensure high quality analysis of departmental transaction data. Support the procurement of the necessary digital platforms to support automated and real-time collection and presentation of data; Share examples of best practice in digital performance management across government. Identify delivery obstacles to improving transactional performance within departments and working with teams to overcome those obstacles.

Please Note: That this assignments working hours are indicated below:

• Hours: 28 Days Rota
• 5 Day Shifts – 7AM to 7PM
• 6 Days Off
• 4 Night Shifts 7PM to 7AM
• 4 Days Off
• 2 Day Shifts – 7Am to 7PM
• 1 Day Off
• 3 Night Shifts – 7PM to 7AM
• 3 Days Off

• The Rota will repeat itself.

The responsibilities of the First Line Support Operations Analyst include, but are not limited to: • Analyses, assesses impact, documents and implements changes based on requests for change. • Understands IT Operations’ processes and how this supports the end user community • Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution in conjunction with specialist support teams. Facilitates recovery, following resolution of incidents • Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved • Initiates and monitors actions to investigate, analyses patterns and trends and resolves problems in systems, processes and services. Determines problem fixes and/or remedies. Assists with the implementation of agreed remedies and preventative measures • Takes inputs and establishes coherent frameworks that work • Uses database management system software and tools and knowledge of logical database schemata, to investigate problems and collect performance statistics and create reports • Carries out routine configuration, installation and reconfiguration of database and related products. Optimises database performance and forecasts resource needs • Reviews requirements and specifications, and defines test conditions. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work • Knowledge of a service management framework (e.g. ITIL) terminology, structure and basic concepts, and comprehend the core practices for service management • Ensure alignment to standard configuration management practices and procedures in order to identify, track, log and maintain accurate, complete and current information. • Controls IT assets in one or more significant areas • Produces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location • Understands core technical concepts related to their role and is able to apply them with guidance • Identifies improvements and supports proposed solutions through to implementation by supporting the organisation and introducing more effective and efficient solutions (people, processing and tooling) to deliver increased automation • Has the skill to independently support and maintain a product

Additional Information:

• ITIL v3 foundation qualification
• Experience in the operation build and configuration, administration and support of IT Operations, application technologies and solutions – hardware, software, commercial off the shelf (COTS) and opensource packages/solutions, virtual and cloud including IaaS, PaaS, SaaS
• Experience of Monitoring and Event Management
• Strong experience in Service Management & Operations (particularly Request Fulfilment, Incident/Problem/Change Management)
• Appreciation of data management regulations and policies and Information Lifecycle Management frameworks
• Strong analytical and problem solving skills
• Working in collaborative environments
• Working with a Service Management toolset such as ServiceNow

VME Analyst
Extensive VME (OpenVME) experience including skills for SCL, IDMSx (incl. stopping and starting TPs and VMs), ALTADATA, Production Execution Scheduler (PXS), managing of filestore, SuperNOVA System Management and Technical Support, VITAE and ActiveConductor, Object Control File (OCF).

MVS Analyst
MVS specific skills are for z9 and z10 technologies and experience including but not limited to JCL, JES2, Batch Schedulers such as OP-C, RACF, GDGs, ISPF, SDSF, DASD, catalogue management, HSM, VSAM, IMS, Tivoli Monitoring and general understanding of storage management classes.

Mid-Range Analyst
Experience across multiple flavours of UNIX primarily AIX, HPUX, Solaris, RedHat Linux; understanding of shell scripting; understanding of UNIX file systems or processes; appreciation of Tivoli Workload Scheduler, Autosys and Workload Control Centre (WCC), CRON and XI batch; experience of monitoring tooling such BMC, HP Operations Manager (HPOM) and Operations Manager Integration (OMi).

Experience across multiple versions of Windows Operating System from Windows Server 2000 to Windows Server 2016; understanding of batch scripts, PowerShell, Windows Services; appreciation of Tivoli Workload Scheduler, Autosys and Workload Control Centre (WCC) and Windows Scheduler; experience of monitoring tooling such BMC, HP Operations Manager (HPOM) and Operations Manager Integration (OMi).

Please Note: The lower pay rate advertised in this job description is the highest PAYE daily pay rate that the client is willing to pay up to. The higher pay rate advertised in this job description is the highest Ltd or Umbrella Company Pay Rate that the client is willing to pay up to.

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