Customer Quality Engineer (French Speaking)

Lawson Keys
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Job Overview: Our client, an Injection Moulding plastics manufacturer looking to further progress their team with the appointment of a Customer Quality Engineer. EXPIRY DATE 09/03/2018

For the role of Customer Quality Engineer, it is a requirement that candidates have previous experience with Quality Control Inspection techniques and be proficient with measuring instruments including calipers, surface plates and height gages. The ability to speak French is a must.

For this role, the successful candidate will have an understanding of plastic injection moulding and being competent in the use of 3D CAD modelling software, SolidWorks or equivalent is highly desired.

The successful candidate for this position will have strong attention to detail, be self-motivated, have positive attitude and able to work independently or in a team environment.

This is a very exciting opportunity for an individual looking to secure long term security and stability within a forward-thinking company.

Primary Duties and Responsibilities:

  • When post-sales quality issues arise, work cross-departmentally to research the symptoms, determine their root causes and recommend a course of action
  • Support manufacturing upon request by analyzing pre-shipment quality or process issues and recommending technical solutions
  • Promptly and accurately address technical questions including resin, moldability and part design issues from contacts using the appropriate communication tool
  • Support customer-centric philosophy in all written and verbal communications both internally and externally
  • Document relevant notes in the intranet and critical information in CRM
  • Resolve issues diplomatically in a logical, non-emotional manner
  • Contribute to continuous improvement activities as required
  • Other duties as assigned
  • Qualifications:

  • Experience in a customer facing role
  • Good English with fluent French technical language skills both verbal and written, Italian an advantage
  • Confident verbal and written communication skills, across different levels of business professionals
  • Strong interpersonal skills, with an ability to build rapport and customer trust
  • Demonstrates sound business judgement
  • Good understanding of the general concept of the plastic injection molding process
  • Understands general concepts and principles of CNC machining
  • Experience with 3D CAD modeling software, SolidWorks or equivalent is highly desired
  • Proficient with quality inspection measuring instruments. including calipers, micrometers and height gages
  • Background in Quality Control inspection techniques and documentation methods would be good
  • Experienced with CRM and MS Office products
  • Relevant degree
  • Personal Characteristics

  • Effective problem-solving skills.
  • Strong sense of urgency and ability to be highly responsive
  • Strong attention to detail
  • Self-motivated, positive attitude and able to work independently or in a team environment
  • Receptive to constructive feedback from supervisors, peers and customers
  • Ability to multi-task and prioritize work
  • Keywords: “Customer Quality Engineer”, “Quality Enginer”, Design Engineer”, “Customer Service Engineer”, “CAD Engineer”


    Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

    Candidates must be eligible to work and live in the UK

    LawsonKeys –

    Technical Engineering & Manufacturing Recruitment Specialist – Plastics & Packaging

    “LawsonKeys Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, LawsonKeys Ltd will require proof of identification. A current copy of a passport, driving licence, ID card or NI card will be required as part of the registration process. Email and faxed copies are acceptable”.

    LawsonKeyshas been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.

    If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, ie salary, location, job roles
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