Credit Control Team Leader

10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Touchstone are a growing business with big plans for the future, and we want likeminded, spirited individuals to help us achieve our goals. We are looking for a Credit Control Team Leader to join us. You will have responsibility for a team monitoring income return for our clients and landlords.

What your role will be

With responsibility for a team of 5 you will support the day to day operations as well as acting as an escalation point when handling complaints. As part of your line management responsibility you will carry out regular 1-2-1 meetings, monitor absence, and manage staffing matters.

During our period of growth, it’s vital we uphold our high standards and drive efficiencies. Using KPI’s and client feedback you will measure the team’s performance reviewing working practices and implement changes where needed.

Your background

To be considered for this post you will have experience working within a credit control environment with a detailed understanding of chasing and managing debt. Ideally this will be within a property setting, you will also preferably have a property qualification such as the NFoPP Technical Award or show willing to complete this upon appointment.

As one of our line managers, you will have the skills to lead a team with varied skills and weaknesses in order to maximise their performance. Being a strong communicator with the ability to build relationships will be an extension of this.

What we offer you

From staff surveys, to our colleague led Brilliant Places to Work project, we action your ideas to continually increase engagement and become better than ever. As well as great benefits including generous holiday entitlements, high street vouchers and cycle to work schemes you will benefit from our celebration of the little things from chocolate eggs at Easter and ice creams when the weather is hot!

About us

We’re Touchstone, as experts in the property sector we’re trusted by some of the UK’s biggest landlords to manage their portfolios. We combine our experience as a professional property manager with an innovative approach, cutting edge technology, and a flexible, customer-focussed workforce.

From city centre apartments for young professionals to suburban semis for working families; from central London across the rest of the UK’s towns and cities; from build-to-rent to managing properties in receivership – we manage homes the length and breadth of the UK, across the private rented sector. It’s a diverse client base, but all our clients have one thing in common – they work with us because we’re experts at what we do, with the experience to back it up.

Touchstone is backed by Places for People Group, one of the largest regeneration, development and property management businesses in the UK.

What’s next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role.If you have any questions please call the recruitment team on 01772 897565.

Please note that vacancies may sometimes be withdrawn prior to the closing date if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive and Dropbox.

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