IT Service Desk Trainer

Recruiter
Lynn Recruitment
Location
Belfast
Posted
10 Jan 2018
Closes
09 Feb 2018
Contract Type
Permanent
Hours
Full Time
IT Service Desk Trainer required for our Global Clients Belfast City centre based business. £11 per hour, 40 hours per week.

Main duties include:

  • To create and implement a standard training request and implementation approach to ensure the correct prioritising and standardisation of training initiatives for optimal results
  • To effectively manage training logistics nationally
  • To identify the barriers to implementing skills acquired in training interventions and consult with Service Desk Management about the impact and plans to remove such barriers
  • To manage business relationships regarding training efficiency
  • To make recommendations and design systems and methods to optimise the delivery of training service to the service desk target audience
  • To create training solutions that complements analysed skills gaps that will help the business reach its functional goals
  • To provide relevant training interventions within the specified/approved budget
  • Liaise with Service Desk Team Leaders in order to ensure alignment and to improve escalated operational issues
  • Assist with process and system training when required
  • Participate in Client visits to service desk
  • Compiling and updating training material
  • Essential criteria:

  • Solid understanding of ITIL methodology
  • Experience in creating and delivering effective traing programmes in a corporate environment
  • Previous experience in an operational, outsourcing environment
  • Excellent understanding of service desk management principles, best practices and tools
  • Knowledge of T-System corporate tools i.e. Service Now, Remedy, Cisco, Avaya
  • Expert knowledge of continuous improvement techniques
  • Ability to deliver positive results and meet customer expectations
  • The IT Service Desk Trainer role will be a full-time, temporary position, consisting of 40 hours per week at a rate of £11 per hour.

    For more information on this role or any other vacancy please call us on 028 9023 4324.


    This job was originally posted as www.totaljobs.com/job/79099519