IT Service Desk Trainer

Lynn Recruitment
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
IT Service Desk Trainer required for our Global Clients Belfast City centre based business. £11 per hour, 40 hours per week.

Main duties include:

  • To create and implement a standard training request and implementation approach to ensure the correct prioritising and standardisation of training initiatives for optimal results
  • To effectively manage training logistics nationally
  • To identify the barriers to implementing skills acquired in training interventions and consult with Service Desk Management about the impact and plans to remove such barriers
  • To manage business relationships regarding training efficiency
  • To make recommendations and design systems and methods to optimise the delivery of training service to the service desk target audience
  • To create training solutions that complements analysed skills gaps that will help the business reach its functional goals
  • To provide relevant training interventions within the specified/approved budget
  • Liaise with Service Desk Team Leaders in order to ensure alignment and to improve escalated operational issues
  • Assist with process and system training when required
  • Participate in Client visits to service desk
  • Compiling and updating training material
  • Essential criteria:

  • Solid understanding of ITIL methodology
  • Experience in creating and delivering effective traing programmes in a corporate environment
  • Previous experience in an operational, outsourcing environment
  • Excellent understanding of service desk management principles, best practices and tools
  • Knowledge of T-System corporate tools i.e. Service Now, Remedy, Cisco, Avaya
  • Expert knowledge of continuous improvement techniques
  • Ability to deliver positive results and meet customer expectations
  • The IT Service Desk Trainer role will be a full-time, temporary position, consisting of 40 hours per week at a rate of £11 per hour.

    For more information on this role or any other vacancy please call us on 028 9023 4324.

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