Scheduling & Real Time Performance Manager
This is an exciting time to join Virgin Media as a Scheduling & Real Time Performance Manager. You will bemanaging and leading the Realtime & Scheduling Team across Residential Field Support Operations. Ensuring we are delivering a fair and balanced use of resources across all sites to support the customer needs.
So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a £3bn programme to extend our ultrafast broadband network and brilliant Virgin TV to 17 million homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.
It’s being a strong leader, motivating and inspiring your teams that are dedicated to the delivery of a brilliant customer experience. In this fast paced environment you will need to closely monitor the volume of traffic, to guarantee our team of 70 + dispatcher are providing an excellent customer experience
It’s working in partnership with our internal and external customers to drive a culture of openness and teamwork, ensuring a consistent and brilliant customer and employee experience at every touch point.
So, what are we looking for?
You will have proven line management skills and be a confident leader.
The ability to work in a high pressure environment dealing with complex scenarios and opportunities, quickly. With an intimate understanding scheduling you will be able to inspire your team to deliver a seamless and consistent experience for all.