Principal Technical Support Specialist

10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Principal Technical Support Specialist
Salary: competitive

Do you want to join a pioneer in the development and deployment of innovative communication and electronics solutions, for both commercial and government applications, as a Principal Technical Support Specialist?

My client is seeking an excellent Principal Technical Support Specialist to join the EMEA Technical Support team, based in Crawley. They view their people as the backbone of their technologies and are committed to recruiting and retaining the best people on the market.

You will be expected to conduct meetings with peers and Senior Management, represent the team in cross-functional initiatives and refine processes to deliver better customer service.

Responsibilities of the Principal Technical Support Specialist include:

* Provide technical training where applicable
* Technical sales support for EMEA sales team
* Tier 3 support to the EMEA tech support team
* Understand and collect customer most important requirements
* Liaison between commercial and business aviation services and product

Skills and experience required of the Principal Technical Support Specialist include:

* Proven experience of customer service, field service or technical sales experience related to business aviation and/or avionics systems installed on aircraft
* Strong interpersonal skills and a proven ability to work effectively with external customers, internal technical personnel, and senior management
* Experience in aircraft completions, service centers or avionics technician with an authorized service centre or repair facility

The Principal Technical Support Specialist must be willing to travel.

This is an exciting opportunity to join a true world leader in their field. Click below to apply.

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