ICA is the leading global provider of professional certificated qualifications and training in anti-money laundering (AML), compliance and fraud/financial crime prevention. For novice and experienced practitioners alike, the ICA certificate and diploma courses are a benchmark of excellence. ICA's internationally recognised qualifications enhance the knowledge and skills of individuals, improve business practice and minimise risk.
Main Purpose of Role:
You will be dealing with current and new ICA members assessing their needs and promoting the benefits of ICA membership.
You will need to be a confident communicator who can work independently in a professional manner.
You will process new membership applications and encourage membership renewals. You will handle all telephone and email enquiries, provide excellent customer service to foster a professional image of the association.
We are looking for someone who is customer focused, confident with a `can do` attitude who will add value to the association.
Skills and Experience Required:
- Experience of using an CRM system
- Excellent knowledge of all Microsoft Word and Excel
- You must have proven ability in the following are
- Excellent customer service skills
- Good English with excellent attention to detail
- Ability to meet tight deadlines
We are focused on ensuring that Wilmington remains a great place to work. We value our people and we continue to invest in their career development. We encourage learning, and career opportunities are possible across all Wilmington companies
"We are committed to equality, equality of opportunity and valuing diversity"