Billing and Provisioning Administrator

That Recruit
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Our client is an established, highly experienced telecommunications provider with over 20 years experience installing telephone systems, VoIP, structured cabling, optical fibre and wide area network infrastructure. They are currently looking for an Billing and Provisioning Administrator to join their team, supporting the MD and Business Manager and reporting to Customer Services and the Delivery Manager.

Duties & Responsibilities:
- Processing monthly bill run
- Manage billing additions and contracts
- Order processing on CRM (Salesforce)
- Order provisioning (PBX, Hosted, Mobile & Enterprise)
- Manage WLR provisioning
- Manage number porting
- Remote system setup, configuration and amendments
- Customer queries
- Fault management
- 1st line reaction to service desk tickets
- Training and support of Junior Provisioning Administrator
- Social Media overview

Candidate Requirements:
- Attention to detail
- Ability to delegate/train
- Time management
- Organisation skills
- Strong MS Office skills esp. Excel
- Flexibility within job roles
- Dedication to customer service
- Problem solving skills
- Excellent telephone manner

Beneficial Experience:
- Telecoms billing
- WLR provisioning
- CRM management
- Customer service

- Hours: 40hrs pcw. 8:30 – 17:00 x 5 days
- Salary: Starting from £20,000 depending on experience
- Holiday: 20 days + BH
- Pension: 1% contribution
- Benefits: Market beating Fixed Line and Mobile rates for staff

To be considered for this role, please apply today.
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