Claims Handler - FNOL

Winn Solicitors Ltd
Newcastle Upon Tyne
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Winns HR

Claims Handler - FNOL

First Response Team

(Permanent Position – 37.5 hours – 8am to 8pm – Monday – Sunday (5 working days out of 7) – Allocated a specific shift pattern

Are you looking to make a move from your current role to become part of an award winning firm? Then look no further, Winn Solicitors are recruiting for a Claims Handler to become part of their first response team.

We are Industry Leaders looking for committed team players to support the growth of our company. We’re looking for the skills, personality and character to enhance delivery of our service to our clients and stakeholders.

Your primary responsibility in this Claims Handler role is to take on initial client claims in relation to road traffic, personal injury and vehicle damage matters. You will look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients, be articulate, have a strong communication skill set to be able to handle complex claims, as well as having the ability to build and maintain professional relationships with internal colleagues, external clients and third parties. Working to targets and deadlines within a proactive work place means taking ownership of your case load is essential.

We are offering the successful Claims Handler a competitive salary, supportive working environment and real career progression opportunities. Our ideal candidate will have insurance and/or a contact centre background.

Job Description

Take on initial instructions from new clients, assess the merits of their case and act upon the same as per their instructionsEnsure efficient and professional service is provided in handling claimsBuild positive relationships with clients and stakeholdersDeal with client telephone enquiries and help manage client expectationsArrange and monitor provision of hire vehicles to the client and to ensure the hire system works effectivelyMonitor receipt of engineer’s reports and payments with regard to the sameWork effectively and efficiently using our case management systemContribute to the smooth running of the firm by assisting other support staff with their work during periods of peak demandKey Requirements

Knowledge and understanding of the principles of personal injury claims, insurance and ability to value claimsUnderstanding of Vehicle Damage Claims, including liability and case lawExperience of credit hire and credit repair systemsContact Centre experiencePreferably experience as a claims handler or working within an insurance fieldKnowledge of case management systems and excellent ICT skillsUnderstanding of the Financial Conduct Authority and Data Protection protocolsGood organisation and communication skillsTeam ethic, cooperative and flexibleCommitment, drive and a people personOur People

Our status as the most innovative and progressive claims management firm is only possible because of the people who work hard to get us there.

We are Investors in People Gold Accredited and committed to hiring the best talent for our legal practice and just as committed to keeping them. We want motivated employees to join our growing team – which is why our salaries, benefits and personal development programmes are among the most competitive in personal injury law.

Our Aim

Our aim is to provide excellent customer service and to promote this throughout our organisation; your aim as our Claims Handler is to ensure delivery of exceptional customer service with an attention to detail and accuracy.

Rewarding Excellence

We recognise the importance of our staff by offering careers with real value. At Winns we are committed to offering employees competitive salaries and benefits, but we also encourage them to strive for more. Every member of staff has the opportunity to play a part in achieving results for our clients. We believe that true job satisfaction is achieved through making a difference. We don’t just show our staff the career ladder, we offer them the leg up they need to realise their ambitions. Excellence is always rewarded with genuine promotion opportunities, access to professional development initiatives and the chance to help shape the future of our dynamic business.

Competitive salary dependent of skills and experienceExcellent benefits packageIf you have not heard from us within four weeks of submitting your CV your application has been unsuccessful on this occasion.

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