Commercial Fleet Insurance Advisor

Adecco Group
North Shields
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Based in North Shields, this rapidly expanding insurance company is looking to expand their team and bring in an experienced Fleet Insurance Advisor.
Working 9am - 5 pm Monday to Friday they offer free parking , career training and development, excellent company benefits and a family feel working environment.

Key elements of the role include:

*Manage inbound telephone calls and emails from brokers and clients
*Provide an outstanding level of customer service in line with regulatory requirements and adhering to the SLA of 24 hours turnaround for brokers
*Offering appropriate quotations both renewal / new business.
*Handle the broking files as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
*Process quarterly and annual taxi renewals
*Manage inbound telephone calls as an overflow to the front desk, processing payments for short term taxi insurance renewals.
*Assist on the front desk as and when required
*General Administration

You should have :
*Previous motor insurance experience is essential
*Good communication skills
*Ability to take ownership of possible problem issues before they escalate
*Ability to work underpressure
*Attention to detail
*Ability to identify and refer any potential fraud as per the money laundering rules
*Able to deal to clients and customers at all levels
*Compliant with FCA requirements.
*Able to work as part of a team

** Strong IT & Systems skills required

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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