Apple Technician

Career Personnel
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
A great opportunity has become available for a dedicated Apple Hardware and Software Technician to join a technology company specialising in the supply of software, IT hardware, training and service solutions to the public sectors, business and pro media markets on a full time permanent basis.

The successful candidate will be employed directly by our client but will be working onsite with one of their leading clients based in Surrey providing first hand direct face to face technical support as well as remote support. The ideal candidate will have a driving licence and vehicle as regular site visits will be required to Canterbury, Rochester and Epsom as well as the occasional visits to the head office based in North London.

Day to day duties and responsibilities will include;

·Troubleshoot HW, SW and connectivity issues

·In charge of in and out of warrantyrepairs

·Research new HW and SW that could help improve productivity

·Responsible for ensuring all software is up todate

·Follow documented Apple procedures andguidelines

·Using Apple's GSX web interface to document all repairs and orderparts

Key Skills

·ACMT certified

·Good all rounder with Apple hardware andOS

·Strong and effective communicationskills

·Ability to follow guidelines and keep up with administrationpaperwork

·Strong attention todetail

·Ability to selfmanage

·Good organisational skills and impeccable timekeeping

·Experience with Jamf Pro / Casper (training and certificationprovided)

·Good working knowledge of general network protocols (TCP/IP, DNS,DHCP)

·Experience with using Apple GSX for ordering/returning parts and communicating with Apple support(AppleChat)

·Knowledge of shellscripting

·Experience with softwarepackaging

·Environment; 100% Apple, Mac OS, JamfPro

Please email over an up to date CV for an initial conversation.

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