Domestic Claims Manager

Gerrard White
Cardiff (Caerdydd)
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Domestic Insurance Claims Manager
£Competitive + Excellent Benefits Package and study support
Are you a confident and experienced Claims Handler, Supervisor or Manager looking for a new challenge? We have an exciting opportunity based in a well-established, global Claims Management and Loss Adjusting company located in Cardiff.
The role involves managing the overall responsibility for the fulfilment and upkeep of performance within a dynamic claims team, including the technical quality of the work produced and service delivery levels. You will plan and control workloads for maximum efficiency and monitor and improve work quality of individuals within your team for the overall benefit of the department and company.
If you have strong team leadership and motivation skills and can overcome any obstacles to preserve team morale, provide a creative approach to problem solving and fashion an interesting working environment for the team we would like to hear from you!
Key roles and responsibilities of the role include;
·To lead and supervise service to customers and clients in respect of domestic claims. Promote and enhance the corporate image and that of the client to meet the agreed service levels at all times.
·Control and co-ordinate resources to ensure that all claims are dealt with efficiently and within acceptable time scales to achieve optimum quality, productivity and profitability for the Service Centre.
·Review and monitor workflow and claims allocated to individuals within the team, providing guidance and coaching or reallocating resources, as required.
·Handle or delegate the handling of complaints in accordance with the Complaint Procedure, but retaining personal responsibility for the satisfactory resolution of the complaint.
·Attend client meetings as required.
·Train, develop and appraise staff to optimise performance and achieve high standards of customer care by motivating, encouraging team spirit and ensuring that staff works professionally.
For more information and an informal discussion, please contact Robert Oxley on 01892 55 33 78.
We look forward to hearing from you!

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