Claims Handler

The Claims Guys
10 Jan 2018
09 Feb 2018
Contract Type
Full Time

Job Purpose - An inbound/outbound telephone based role investigating each element of a potential claim with existing customers

An excellent opportunity has arisen to join a leading, established Claims Management Company with a focus on financial mis-selling and financial irregularities, primarily Payment Protection Insurance (PPI). With over 750 employees and growing, we've claimed back over £565 million* since 2009 for our customers

If you have previous Customer Service experience within a busy contact centre then this is an excellent opportunity to work within our outbound contact centre, working with our existing customers to ensure they receive a professional service throughout the claims process.

You will be part of a team who will be one of the first to contact the customer to collect information from them to start their complaint - so first impressions are important.You will be responsible for providing them with updates on their claims and obtaining additional information from them to ensure the end to end claims process is smooth and efficient for the customer. First time resolution is the name of the game.

There is absolutely NO cold calling involved in this role but you will have the opportunity to cross sell additional products and services. All calls are to existing customers only - this is a genuine Customer Service role with cross sales targets.

To succeed in this position you will be hard working, enthusiastic and outgoing and will have excellent customer service skills gained within a contact centre environment. You will be natural at building rapport with customers and will quickly gain their confidence.

The Candidate

Ideally you will have experience of the PPI claims process or worked with financial services.You will be able to demonstrate excellent communication skills and a professional approach as well as the ability to achieve and exceed targets. This role would be ideal for someone with customer service and sales experience who is after the best of both worlds.

What can you expect from us?

We offer a comprehensive Induction Training programme, to allow you to hit the ground running and run various bespoke training sessions, to further aid you in your development.Our team offers a vibrant, fun, friendly and rewarding environment

Our success is driven by our people, and with an excellent commissionstructure in place the ability to earn is fantastic.

The basic salary for this role is £18,000 and with a very realistic bonus scheme in place you have the potential to earn up to £1,500 per month.

Where are we located?

We are located in Altrincham (WA14) conveniently 5 minutes from the bus & tram station.

Get in touch with us!

If you think you are what we are looking for, then we'd love to hear from you. For further information or an informal chat call our Recruitment Team on 0161 8222 888.

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