Credit Controller

FirstPort Limited 4352396
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Credit Controller


Closing Date: 17th January

Role Overview

Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments.

Who you’ll report to

Divisional Credit Control Manager

What you’ll be doing:

Credit control in accordance with Debt Collection procedure for all England & Wales managed propertiesAgreeing payment terms for tenant arrears, within the set business guidelinesKeeping diaries and notes of all customer communication in relation to debt chasingWorking with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.All customer communications are responded to appropriately and in line with service level agreements.General administration tasks required for credit control functions and recording actionsReview accounts prior to letters before action to ensure all account details are correct to prevent requirement for de-instructions with solicitors. What you’ll be responsible for
    Customer communicationsCredit Control processesEscalation of high risk casesMonitoring agreed payment plans
Who you’ll be working with


Operational TeamsComplaints TeamFinance TeamsLegal TeamProperty Transfer Team External

Customers What will you be like?


GCSE English and Maths to grade c or equivalent is essential. Experience

1 year experience in a customer facing role.1 year experience of working with in property management company would be a benefit, but not essential. Knowledge

Must be able to demonstrate a good understanding of customer communications and dealing with difficult conversations. Technical skills

Fully IT literate with a requirement to be comfortable in working on Microsoft Excel, Word and Outlook.Ability to work on multiple different IT systems simultaneously. Personal qualities

You are dynamic, driven and ambitious with a strong emphasis on customer service and consultative approach.Keen to support change and continuous improvement.Ability to work collaboratively with the team, department, internal and external clients.Ability to take ownership of issues and see through to resolution.Constantly focussed on improving the level of service.Results driven and focussed on achieving as part of a team.
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