Insurance Claims Advisors - Inbound

Direct Group Limited
10 Jan 2018
09 Feb 2018
Contract Type
Full Time
Do you want to be able further your career and have your own personal development plan?

Do you want to join an organisation who promote from within?

Would you like the opportunity to gain further professional qualifications?

Direct Group are one of the leading insurance service providers to the UK Finance, Retail and Insurance marketplaces. We currently employ over 600 employees across 4 sites based in Preston, Elland, Doncaster and London. This is an exciting time to be joining our expanding Company as we have grown strongly since formation in 1990, and aim to continue to grow.

Due to expansion we a seeking people with excellent customer service experience either within a call centre / contact centre or office related environment to join an established Property Claims Team based in Elland

The role involves taking inbound calls from customers who are making property claims and guiding them through the process, experience within insurance is not essential as full training will be given

We are looking for people with the following skills:
* Excellent Administration skills
* Communications skills (written and verbal)
* Understanding and reassuring telephone manner
* Professional attitude and appearance
* Computer literate and strong keyboard skills
* Proactive attitude
* Enthusiasm

Qualification Requirements:
* Grade C or above in English and Maths
* Relevant experience within a call centre / contact centre or office related environment desired

Due to the nature of our industry all successful applications will need to perform a criminal and consumer credit check

We also offer an excellent range of benefits including; 23 days holiday plus bank holidays (rising to 25 days with service), life cover, annual bonus scheme, pension.

We do work a 37.5 hour week with contract hours per week 8.30 and to 5pm Monday to Friday

If you are applying for a DG vacancy, and your application is shortlisted for interview, you will be contacted within 5 working days.

Only agencies on our PSL can provide us with CVs when instructed by our in-house recruitment team. We therefore are not in a position to accept any speculative CVs from agencies who are not on our PSL. If we become aware of unsolicited CVs being sent to us we will accept these as direct applications and process accordingly.
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