TITLE: Claims Assistant
BUSINESS FUNCTION: Logistics
HOURS: 9am – 5pm Monday – Friday
A superb opportunity has arisen with my client, a global freight forwarding and supply chain management specialist. You will need to have an excellent track record processing cargo claims and extensive knowledge of air and sea carriage conventions.
What your work environment will be like
An open plan and modern office with a professional and forward thinking atmosphere. Working with a small close knit team.
What you’ll be doing
Process all cargo related claims for sea and air freight movements including registration, recording, processing, rejection or settlement in accordance with company policies and procedures
Maintain KPI measures
Limit our client’s liability by ensuring no claims are settled without recourse
Maintain local and global claims logs
Analyse claim trends to identify potential areas for improvement and highlight to the relevant stakeholders
Promote understanding and knowledge of the claims handling procedures within the organisation
Look for ways to improve services to both internal and external customers with a focus on efficiency improvements
Liaise with internal and external clients in a professional and efficient manner
Be aware of location and content of all quality procedures relating to our client and ensure claims related procedures are maintained to reflect the current working practices
Prepare monthly management reports
Travel within the UK and overseas may be required
What we’re looking for
Previous experience within a similar claims based role with good knowledge of International transport conventions air & sea is essential
Strong communication skills both written and verbal and an excellent working knowledge of Microsoft packages especially Excel
Excellent multi tasker who can work under their own initiative with coordination and collaboration skills
Confident and motivated with strong negotiation and persuasion skills
What you will receive in return
25 days holiday
An enhanced pension
Bupa Health care and a dental plan
A busy HR department and a great team environment
At polkadotfrog recruitment we do our very best to ensure both client and candidate satisfaction. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match.
With offices in Cambridge, Ipswich, Norwich and Peterborough we specialise in the Office Support, Sales, Marketing, Finance, HR, IT, Legal and Shipping & Transport sectors across all levels.
Whilst we would love to get back to every applicant, it is not always possible, so if you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.
This job was originally posted as www.totaljobs.com/job/78934107