Software Project Manager

Recruiter
Hays Specialist Recruitment Limited
Location
Bardsea
Posted
10 Jan 2018
Closes
11 Feb 2018
Contract Type
Permanent
Hours
Full Time

A Business in Lancaster now has the need for an extra Implementation Manager.

Your new company

Your new company is a fast growing local business that now has the need for an extra Implementation Manager due to high demand. They have a unique business and you will belong to a positive and upbeat team with a great atmosphere.

Your new role

Your new role involves you:

  • Establishing a trusted relationship with allocated customers
  • Work closely with other members of the project team including Sales, Customer Success and Helpdesk
  • Drive and project manage the implementation process, including the preparation of the implementation scope, project plan, project management, risk management and project milestones.
  • Configure and Build the software system using the data provided in approved format by the customer.
  • Co-ordinate training with the Customer Success Manager as part of the Implementation.
  • Manage related schedules and meet project milestones / within project budget
  • Communicate regularly with the customers and ensure they are aware of any project overrun.
  • Work closely with all members of the Customer Experience Team



What you'll need to succeed

To succeed you will need to:

  • Experience of Implementation or Project Management, preferably within the software industry
  • Experience dealing with enterprise customers and complex technical/process mapping issues
  • Advanced Excel skills
  • Experience in managing projects with proven track record of success
  • Good understanding of software technical support processes
  • Demonstrated ability to manage critical customer support escalations
  • Outstanding communication, time management and prioritisation skills


What you'll get in return

In return you will be joining a business that is rapidly growing in size. They have a positive, friendly and open atmosphere and are well known as a great employer to work for. You receive 25 days holiday, including bank holidays and a competitive salary that is dependant on experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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