Service Desk Engineer

Easy Web Recruitment
10 Jan 2018
15 Feb 2018
Contract Type
Full Time
Service Desk Engineer

Our client recognises that it's important to have a customer contact technology solution that matches both current and evolving customer service needs.

Whether you're a 75-seat operation with ambitious growth plans or a major multi-national organisation with thousands of advisors spread across multiple geographies, they can recommend a proven contact centre solution that will match your requirements precisely.

Position: Associate Service Desk Engineer
Location: Glasgow
Job Type: Permanent
Hours: 40 hours per week
Salary: £Competitive
Benefits: A competitive salary; Sundae Benefits; Ongoing Learning & Development; A fun working environment; an opportunity to work for a Great Place to Work ranked company.

Closing date: 30th January 2018

About the role:

Are you looking to kick start your IT career as part of an innovative and dynamic Technical Service Desk Team?

Do you have what it takes to deliver brilliant customer service?

They are the fastest growing and most dynamic contact centre technical specialist in the UK and they are looking for recent graduates with some customer service experience and a desire to learn.

Reporting to the Service Desk Customer Experience Manager you will play an integral part in the technical support service they deliver to their customer base at vendor level.

The scope of this role covers all aspects of customer transition, service request fulfilment, handling work queue, Tier 1 incident support and 3rd party management.

This role provides lots of opportunity for an innovative graduate to gain more experience within a fast paced, growing, future focussed business. They are passionate about success and will work with you to make sure you move up the ladder quickly….the sky really is the limit there!


-You will investigate technical issues
-You will deliver brilliant customer service
-You will proactively monitor customer systems and handle events appropriately
-You will have the responsibility for managing all incoming email communication from their customer & vendor base
-You will resolve non-complex cases to start building your technical knowledge
-You will assist in Customer Transition and be an ambassador for self-service
-You will work innovatively and confidently, suggesting improvement areas when identified

About you:

You will have relevant qualification in IT or similar
You will have Customer Service Experience
You will have a drive to succeed in a technical environment
You will possess excellent time and task management skills (they multi-task….a lot!)
You will be a confident and clear communicator (They are brilliant at Customer Service!)

You may have experience of the following: Service Desk Engineer, Associate Service Desk Engineer, IT Support, Telecoms Engineer, Telephony, Helpdesk Support, Systems Administrator, Network Engineer, Technical Support, Infrastructure Engineer, Contact Centre Solutions etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.