Customer Service Advisor

Recruiter
Search, Skills and Match
Location
Cheadle Hulme
Posted
11 Jan 2018
Closes
15 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Customer Service Advisor Cheadle, Cheshire

up to £20k+ Uncapped Bonus, OTE £28K -£35K + Benefits

Financial Services / Consumer Lending/ Consumer Credit

Shifts between 9am-7pm Mon-Thursday, 9am-4.30pm Friday and alternate Saturdays 10am-2pm

My Client is an established and successful Consumer Credit Provider based in Cheshire, due to significant growth, they are looking for x2 Customer Service Advisors to join their existing team.

Working as part of an experienced and successful team you will be responsible for speaking with Customers over the telephone completing a fact find to gather information about their income, expenditure etc and suitability for a loan.

This is a telephony based role where you will focus on providing a good customer service experience and achieving monthly customer loan applications. You will be expected to treat customers fairly and follow industry regulations, the company are experiencing good growth potential and offer a fun and welcoming work environment where there is good support and training on offer

You will be given full training on company products and in return my client is offering a generous commission scheme to reward you for your efforts and hard work.

There is an opportunity to increase your earning potentially significantly with this position, and therefore the role would suit self-motivated and ambitious individuals who enjoy working in a fast paced and busy environment towards a bonus structure.

The company are experiencing good growth potential and provide a fun and welcoming work environment where there is good support and training on offer.

Responsibilities

  • Working as part of an experienced loan assessments team

  • Responding to leads generated by inbound web applications and calls from potential customers looking for a loan.

  • Carry out initial application and generate customer contracts

  • Provide good Customer Service during the loan application process

  • Completing a fact find questionnaire with Customers to provide suitable lending products

  • Follow industry regulations such as DPA, and Treating Customers Fairly (TCF)

  • Deal with calls in a professional and courteous manner.

  • To achieve monthly application targets

Skills & Experience required

  • Good telephone manner essential

  • Experience gained in a similar role within Financial Services industry.

  • Comfortable working in a fast -paced environment and towards targets

  • Strong team player with positive attitude and good organisational skills.

  • Ability to work accurately under pressure and able to prioritise workload

  • PC literate

  • Flexible to work alternate weekends

If you are interested in this position, then please apply for an immediate interview

Financial Services| Loan Assessor| FCA |Debt Management |Consumer Credit |CONC