Service Desk Team Leader - £35,000 - 40,000 benefits - London Professional Services

Bench IT
London (Central)
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

Service Desk Team Leader - £35,000 - 40,000 + benefits - Professional Services

Leading professional services company based in the West End is actively recruiting for an experienced Service Desk Team leader to lead the 1st/2nd line team in the delivery of support across Microsoft OS, peripherals, Service Now in an ITIL aligned environment.

This includes supporting the management of daily activities for Service Desk staff and reporting incident and call metrics as required. Deliver continuous improvement through incident work flow analysis and trend reviews. Highlight and prioritise Major Incidents that are identified via the Service Desk and where appropriate to the Service Desk remove the root causes to improve the internal client experience and IT Services.

Essential experience for the position of Service Desk Team Leader / Service Desk Team Lead:

  • Extensive experience in IT industry with expertise in the following areas:
    o Current Windows OS level knowledge
    o Current MS Office level support experience
    o Exchange administration experience
    o BlackBerry, Apple & Mobile Broadband experience
    o Active Directory experience
    o Laptop support experience
    o ServiceNow development and Management
    o ITIL foundation (highly desirable)
    o MCP (desirable)
    o MOS (desirable)