Online Casino Manager

Panserve Ltd
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

Job Summary

Panserve Limited has been providing first-class services to online betting and gaming websites for over 17 years - including for the Marathonbet brand at, and Its operations are regulated by the UK Gambling Commission.

The company prides itself on a successful and diverse operation that caters for more than 750,000 customers, nine languages and 94 countries across the globe.

We’re experts in marketing and brand, finance, payments, quality assurance, anti-fraud, HR, customer service, product and development, CRM, IT, training, assurance and player protection, internal audit and legal.


- Analyse the Group’s current position and optimize the casino offering in the region.

- Identify opportunities in the market and recommend actions to secure the number one position in the market.

- Analyse player behaviour, player activity and trends and draw relevant conclusion for the market.

- Cross channel responsibility with a focus on driving mobile engagement.

- Discuss identified opportunities with existing and potential content suppliers.

- Engagement in product development.

- Work with Senior Casino Manager to establish and execute Casino product vision and strategy

- Work closely with the technology division, both casino and shared resources

- Deliver best practices to the casino customer experience

- Data driven decision making and direct interface with BI functions

- Comprehensive and ongoing customer research of the targeted segments. Analyse customer focus groups, user testing and functional tests

- Deep competitors (direct and indirect) analysis and understanding

- Strong business understanding and growth orientation

- Optimize the user journeys and analyse all relevant touch points

Skills and Capabilities:

- Minimum 3 years of relevant experience

- Proven track-record of delivering tangible results

- Extensive understanding of the online casino industry

- Mobile first mentality and experience

- Lives and breathes online, loves technology and is passionate about e-gaming, Online Casino and gambling

- Experience from working with third party suppliers

- Strong documentation skills: requirements, product documentation and training materials

- Passion and creativity

- Experience working with technology teams remotely based

- Self-motivated with ability to work independently and remotely

- Ability to manage a positive working relationships with a diverse group of internal and external personnel