IT Manager - Operations / Service Delivery / ITIL

HW Select
10 Jan 2018
15 Feb 2018
Contract Type
Full Time

IT Operations Manager for a medium sized Bank in Central London, to deliver the IT Operations Service. The IT Operations specialist will have a breadth of experience in Managing IT and also implementing IT Operations frameworks in a Small to Medium sized organisation, where you will be responsible for managing a Team of 2 technical people and putting in place the IT Governance / ITIL Service design.

The key responsibilities are as follows;

  • IT Management of a team of 2 technical staff and a couple of IT Contractors
  • Implementation of ITIL processes, Documentation and Governance
  • Experience of outsourcing
  • Implementation of new Service Desk technology to improve support call success
  • Responsible for ensuring continual improvement to the banks customer facing services and production services/infrastructure services, ie Data Centre, Network Services and End User Computing
  • Take the lead for services and processes outlined in the ITIL Service Design, Transition and Operations frameworks
  • Owning the road map for IT-Operations and ensure adherence to enterprise standards and policies

Please forward your CV in the first instance.

Salary to £75,000 + Bonus + Pension

This opportunity also provides a genuine opportunity to progress.

Please forward your CV urgently.